SHIPPING & RETURNS

SHIPPING RATES

For all shipping rates, please add the relevant items you wish to purchase to your cart, and use our online automated shopping calculator in the checkout section of our website to determine shipping price. The minimum shipping price is free, with all purchases over $100 given free shipping, while the maximum shipping price is $9.95.

*Please note if you have provided us with an incorrect shipping address, and your order has already been processed, we have charge you an additional shipping fee (anywhere from $10-$30 depending on order size and delivery address) to reship your order to the correct address.

SHIPPING TIMES

Upon checkout, our system will automatically give you several shipping options to choose from. The shipping options that appear for your selected products, are the only shipping options available for that particular order. Shipping times commence upon you receiving your shipping confirmation email. Shipping times are:

If ordering more than one product, please note that in the rare case that an item is out of stock in one warehouse, your products may be shipped from different warehouses and arrive separately.

Shipping within United States:

Carrier: USPS

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (business days)
Priority Mail Express International	✔	✔		✔	3-5
First Class Mail Parcel + Delivery Confirmation	✔	✔		✔	2-5
First Class Mail International*					6-10
First Class Mail Parcel + Signature Required	✔	✔	✔	✔	2-5
Media Mail*					4-14
Priority Mail + Delivery Confirmation	✔	✔		✔	2-3
Priority Mail Flat Rate Large Box	✔	✔		✔	2-3
Priority Mail Flat Rate Medium Box	✔	✔		✔	2-3
Priority Mail Flat Rate Padded Envelope	✔	✔		✔	2-3
Priority Mail Flat Rate Small Box	✔	✔		✔	2-3
Priority Mail International	✔	✔		✔	6-10
Priority Mail International Flat Rate Large Box	✔	✔		✔	6-10
Priority Mail International Flat Rate Medium Box	✔	✔		✔	6-10
Priority Mail International Flat Rate Padded Envelope	✔	✔		✔	6-10
Priority Mail International Flat Rate Small Box	✔	✔		✔	6-10
Priority Mail + Signature Required	✔	✔	✔	✔	2-3
Priority Mail Express	✔	✔		✔	1

 

Carrier: UPS

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (business days)
Next Day Air Saver	✔	✔		✔	1
2nd Day Air	✔	✔		✔	2
3-Day Select	✔	✔		✔	3
Ground	✔	✔		✔	1-5
Ground Signature Required	✔	✔	✔	✔	1-5
Standard	✔	✔		✔	1-5
Expedited Signature Required	✔	✔	✔	✔	2-5
Saver	✔	✔		✔	1-3
Expedited	✔	✔		✔	2-5
Express	✔	✔		✔	1-3

 

Carrier: FedEx

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (days)
Standard Overnight	✔	✔		✔	1
2Day	✔	✔		✔	2
Ground	✔	✔		✔	1-5
Home Delivery	✔	✔		✔	1-5
Ground Signature Required	✔	✔	✔	✔	1-5
Home Delivery Signature Required	✔	✔		✔	1-5
SmartPost	✔	✔		✔	2-7
FedEx Ground International-Canada	✔	✔		✔	2-7

 

Carrier: DHL Express

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (days)
Express Worldwide	✔	✔		✔	5-10
Express 12:00	✔	✔		✔	1

 

Carrier: DHL Global Mail

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (days)
Global Mail Packet Plus	✔	✔		✔	4-11
Global Mail Packet Plus Priority International	✔	✔		✔	3-8
Domestic Lightweight Parcel	✔	✔		✔	3-8

  

Shipping within Australia:

Carrier: Australia Post

Service name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (business days)
Domestic Ground	✔	✔			1-6
Air Mail					3-10
Express Courier International*	✔	✔	✔	✔	2-4
Registered Post International*	✔		✔	✔	3-10
Pack and Track International*	✔	✔	✔	✔	3-10
StarTrack Australia Air Express*	✔	✔	✔	✔	1

 

Carrier: Toll

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (business days)
Ground Parcel	✔	✔	✔	✔	1-4

 

Carrier: DHL Express

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (days)
Express Worldwide	✔	✔		✔	5-10
Express 12:00	✔	✔		✔	1

 

Carrier: DHL Global Mail

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (days)
Global Mail Packet Plus	✔	✔		✔	4-11
Global Mail Packet Plus Priority International	✔	✔		✔	3-8
Domestic Lightweight Parcel	✔	✔		✔	3-8

 

Shipping everywhere else:

Carrier: DHL Global Mail

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (days)
Global Mail Packet Plus	✔	✔		✔	4-11
Global Mail Packet Plus Priority International	✔	✔		✔	3-8
Domestic Lightweight Parcel	✔	✔		✔	3-8
Spend over $100	✔	✔		✔	3-8

 

Carrier: USPS

Service  name	Delivery confirmation	In-transit tracking	Signature required	Insurable	Delivery window (business days)
Priority Mail Express International	✔	✔		✔	3-5
First Class Mail Parcel + Delivery Confirmation	✔	✔		✔	2-5
First Class Mail International*					6-10
First Class Mail Parcel + Signature Required	✔	✔	✔	✔	2-5
Media Mail*					4-14
Priority Mail + Delivery Confirmation	✔	✔		✔	2-3
Priority Mail Flat Rate Large Box	✔	✔		✔	2-3
Priority Mail Flat Rate Medium Box	✔	✔		✔	2-3
Priority Mail Flat Rate Padded Envelope	✔	✔		✔	2-3
Priority Mail Flat Rate Small Box	✔	✔		✔	2-3
Priority Mail International	✔	✔		✔	6-10
Priority Mail International Flat Rate Large Box	✔	✔		✔	6-10
Priority Mail International Flat Rate Medium Box	✔	✔		✔	6-10
Priority Mail International Flat Rate Padded Envelope	✔	✔		✔	6-10
Priority Mail International Flat Rate Small Box	✔	✔		✔	6-10
Priority Mail + Signature Required	✔	✔	✔	✔	2-3
Priority Mail Express	✔	✔		✔	1

 

RETURNS & REFUNDS

Unfortunately, we do not offer returns or refunds. Order cancellations may not be made once the shipping process begins. If there is an issue with your order, please contact us at info@mssoho.com.